Privacy Policy & Terms of Service

Welcome to Circle Network. We respect your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, and process your information when you visit our website, use our client dashboard, subscribe to our broadband internet plans, or interact with our support messaging widgets.

We may collect, use, store, and transfer different kinds of personal data about you, including:

• Identity Data: Full name, username, and account login details.
• Contact Data: Physical address, email, and phone number.
• Financial Data: Bank account, credit card, and mobile banking payment details.
• Technical Data: IP address, browser type, device information, and diagnostic server logs.
• Usage Data: Information about how you use our internet services and interact with our web portal.

We will only use your personal data when the law allows us to. Most commonly, we use your personal data in the following circumstances:

• To perform the contract we are about to enter into or have entered into with you (e.g., providing active broadband connectivity).
• To manage your customer subscription, process monthly bill payments, and activate OTC packages.
• To deliver customer support, handle chat queries, and verify connection status.
• To comply with a legal or regulatory obligation in Bangladesh.

Our website integrates with the official Meta Customer Messaging platforms (Facebook Messenger, Instagram, and WhatsApp APIs). If you use our chat features to contact support, your conversation log, Page profile name, and messaging user ID will be processed safely in accordance with Meta's developer terms and our own secure data policies. We do not share or sell your chat logs or contact info to any third parties.

As a nationwide ISP, we maintain connection and data traffic logs in strict accordance with the BTRC directives and the Digital Security / Cyber Security laws of Bangladesh. All logs are encrypted and restricted to authorized security personnel, and will only be disclosed to law enforcement under valid judicial or official regulatory warrants.

You have rights under local data protection laws in relation to your personal data, including the right to request access, correction, transfer, or deletion of your information. If you wish to exercise any of these rights, please contact our support department at support@circlenetworkbd.net.